24-hour session window
Secure usage with periodic QR refresh. When session expires, guest continues via QR re-scan.
AI-powered hotel operations platform
Your hotel's 24/7 AI reception desk
Guests scan a QR code and start chatting within seconds. AI first tries to resolve the issue, and if unresolved, a controlled incident form opens a dashboard ticket.
Hotel AI Assistant
Online
The air conditioner in my room is not working, can you help?
Let us check together. Please press "Mode" and switch to "Cool".
I tried, but it still does not work.
Incident form activated
Fill in your room and contact details, and your record will be sent securely to the dashboard.Problem
Reduce front-desk workload and strengthen guest experience
When reception teams repeatedly handle the same requests, operations slow down and follow-up becomes harder. The solution is one unified communication and task flow.
Solution
Operations become clear with Otel Asistanim
AI handles repetitive reception questions
Common requests like Wi-Fi password, breakfast times, and facility info are answered automatically.
AI performs pre-troubleshooting on incident requests
Simple issues are solved step by step. If unresolved, the form step is triggered.
Unresolved records are sent to dashboard in a controlled way
A ticket is opened with name, room, phone, and issue details. No auto-assignment without verification.
Trackable and auditable workflow
Guest request, AI pre-troubleshooting, form record, and team action in one chain
How It Works
Go Live in 3 Steps
We kept setup simple. Launch in minutes without technical complexity.
01
Create hotel-specific QR codes
Generate QR codes for rooms, lobby, and restaurants in seconds.
02
Guest scans and chat starts instantly
No app download or account needed. Conversation starts right after scan.
03
AI resolves or routes to the right team
AI analyzes requests, resolves what it can, and routes the rest to the correct team.
Core Benefits
More than a chatbot, an operations engine
Beyond guest communication, a platform that improves team coordination across hotel operations.
Smart routing
Requests are routed to the right team by intent: technical, housekeeping, or front desk.
Dashboard visibility
Track who owns which request and current stage in a single operational panel.
Upsell opportunities
Show context-aware service offers at the right moment to increase additional revenue.
Mobile Apps
Two mobile apps complete one operation flow
My Asistant serves guests, Hotel Staff serves operations. Both apps are fully integrated with the dashboard.
Guest App
My Asistant
Guests enter via QR, chat with AI instantly, and submit unresolved incidents through a structured form to dashboard.
- Fast QR access
- Multilingual AI chat
- Incident form and notification flow
https://ai.otelasistanim.com
Staff App
Hotel Staff
Hotel staff tracks assigned tasks in real time, updates status, and manages operations on mobile without interruptions.
- Real-time task list
- Status and priority tracking
- Mobile panel for operations team
https://staff.otelasistanim.com
Tip: On mobile, open the link and use "Add to Home Screen" for app-like experience.
Our References
Hotels partnering with our solution
This slider area is reserved for hotels that complete partnership agreements. It works smoothly on desktop and mobile.
Security and Infrastructure
Security layer built for hotel operations
Core security standards for guest data and operational flow are embedded in every step.
QR generation from authorized panel
Only authorized users can generate QR codes. Each QR is unique and traceable.
Rate limit and abuse protection
Spam and abuse patterns are limited to protect service continuity.
Hotel-level data isolation
Each hotel's data is isolated. Cross-tenant access is not possible.
GDPR alignedTurkish DPA alignedSSL/TLS encryption
Plan your live setup demo
Let's run check-in, magic link, and dashboard flow live with your team.
Live demo with check-in and magic link scenarios
Joint planning for CRM integration mode
Dashboard operations training and rollout plan